Returns, Refunds & Exchange Policy

At Whole Melt Extracts, we take pride in the craftsmanship of our live resin concentrates and disposable devices. If your order falls short of expectations, our customer-friendly return protocol is designed to make things right quickly and seamlessly.

Return Eligibility Requirements

To qualify for a valid return, your items must satisfy the following conditions:

  • Timeframe: The return request and package must be submitted within 30 days of your delivery date.

  • Condition: Items must be completely unused, unopened, and housed in their original packaging.

  • Proof of Purchase: A copy of your order confirmation or receipt number must be included inside the package.

Step-by-Step Return Instructions

  1. Contact Support First: Email our support staff at sales@originalwholemeltextracts.com before mailing any items back. Include your order number, the specific items you wish to return, and the reason for the return.

  2. Receive Authorization: Once our team reviews your request, we will issue a formal Return Authorization along with the precise return warehouse address in Downtown Los Angeles, California.

  3. Pack & Ship: Securely box the items in their original packaging, enclose your return authorization, and ship the parcel using a trackable carrier service. (Customers are responsible for return shipping costs unless the return is due to our error).

The Refund Evaluation Process

As soon as your return arrives at our Los Angeles facility, our fulfillment team processes it according to these steps:

  • Inspection: Returned items are evaluated to verify they are unused and meet eligibility rules.

  • Issuance: If approved, your refund is credited back to your original payment method within 7 to 10 business days.

  • Confirmation: An automated email is dispatched the moment your refund has cleared our system. (Note: Individual banks or credit card companies may require extra processing days to post funds to your account).

Defective Items & Free Exchanges

We offer 100% free exchanges for any merchandise that arrives defective, damaged, or incorrect. If you receive a faulty disposable device or the wrong strain, notify our support team within 30 days of delivery. We will immediately review your case and coordinate a fast replacement at zero additional cost.

Non-Returnable Merchandise

For safety, hygiene, and product integrity reasons, we cannot accept returns for:

  • Items that have been opened, vaped, or used.

  • Products missing their original packaging or altered from their initial condition.

  • Return requests submitted after the 30-day window has expired.

Transit Damage & Lost Shipments

If your parcel is lost in transit by the carrier or arrives severely damaged from shipping handling, do not wait. Contact us immediately at sales@originalwholemeltextracts.com so we can file a carrier claim and expedite a resolution or replacement order for you.

Customer Support & Logistics Desk

Have questions about an ongoing return or need help with an exchange? Reach out to our team anytime: